Help and Information                                                Looking for answers?  
    
1. How long does it take to get my cabinets after I place my order?
KraftMaid lead times typically average 3-6 weeks but will vary based on geographic location and peak order times. Please ask your authorized KraftMaid dealer about delivery times in your area. 
   
2. Can I purchase KraftMaid cabinets directly from the factory?
KraftMaid cabinetry is available at more than 3,500 retail outlets around the country, but we do not sell directly from the factory. Please visit our dealer locator for the KraftMaid dealer nearest you.
    
3.  Can I order a KraftMaid price list?
Each KraftMaid retailer establishes their own pricing policies, which reflect shipping and handling costs to their area. Additionally, pricing a cabinet order can be quite complex depending on what options and upgrades each consumer chooses. Please consult your authorized KraftMaid dealer for more information. 
   
4. Where can I get replacement parts, touch-up materials or polish/cleaner for my KraftMaid cabinetry?
These items are all available from the dealer where you purchased your cabinetry. You may contact our Customer Service Department: Ask Us. Or call 1-888-562-7744 for assistance. Please be prepared to supply the name and location of your dealer, and if possible, the KraftMaid order or invoice number of your original order. This information may have been included on a card attached to a sink base cabinet. (This will help ensure that your parts order is filled correctly.) Be sure to include your shipping address! 
   
5. When will my order be delivered?
If you know your KraftMaid dealer purchase order number or KraftMaid invoice number, you may track your order through our on-line order status check. If you do not have either of those numbers, please contact the retailer with whom you placed your order and they will be happy to provide delivery information. Thanks again for choosing KraftMaid cabinetry!

   
6. What if my dealer does not have a sample of a style or color I am interested in?
Authorized KraftMaid dealers can order door samples in any style, species, and color combination KraftMaid offers. Another option — order a small drawer front in the wood and finish you would like.
   
7. How do I clean and care for my new KraftMaid cabinets?
For maintenance tips see Care & Cleaning.
    
8. What is KraftMaid's warranty?
KraftMaid's lifetime warranty warrants our cabinetry to be free from defects in material and/or workmanship under normal residential usage to the original purchaser for the lifetime of the product. (Unfinished cabinetry is not covered under this warranty.) To obtain assistance with a warranty issue, call 1-888-562-7744. Please have your product identification number ready when you call (printed on a label on left door of your sink base cabinet).